We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or store credit within 15 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
• Clearance items
• Items marked “Non-Returnable” on the sale page
• Items you have already assembled
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
To start a return, visit My Orders.
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.
Extended Holiday Return Policy
For all items purchased between November 15th and December 31st, the deadline to return them is extended until January 15.
Damaged or Defective Items
We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution:
• A replacement item
• A refund
To get started:
- Go to My Orders
- Pick “Return Item” or “Replace Item or Parts”
- Select “Damaged or defective”
- Choose your resolution
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 15 days of the delivery date.
We apologize for your less than perfect experience.
Canceling an Order
You can cancel any order before it ships from My Orders. However, once an item has been shipped, it cannot be canceled.
If you missed the window to cancel the order, you can always set up a return or exchange ahead of time, and then send the item back once it arrives. Please note, return shipping costs will apply!
Canceling a Return
Already filled out the return form but changed your mind? Don’t worry! As long you still have the item in your possession, you can easily cancel the return from My Orders.